Returns & Exchange

Every SIJI piece is made for you.

We do not accept returns, cancellations or refunds. We do offer exchanges.

Exchanges

• Request an exchange within 7 days of delivery by writing to sijijewellery@gmail.com or WhatsApp +91 91370 59661 with your order number.
• The piece must be unworn and undamaged, and come in its original packaging with its certificate, authenticity card and invoice.
• You can exchange it for a different size, finish, or another design. If the new piece costs more, you pay the difference. If it costs less, the balance is given as store credit.
• You pay to send the piece back to us. We ship your new piece free within India.
• Your new piece is made to order, so allow 8–10 working days plus delivery time.
• One exchange per order.

Not eligible for exchange

• Custom-designed, engraved or personalised pieces
• Pieces that have been worn, resized elsewhere or damaged
• Items bought during a sale or with a discount offer

Damaged or wrong item

If your piece arrives damaged or is not what you ordered, contact us within 48 hours of delivery with an unboxing video and photos. After we verify it, we'll replace it at no cost to you.

Cancellations

Production starts as soon as your order is placed, so orders cannot be cancelled once placed. Please check your size, stone, colour and finish before you pay.